Field guide · Responding to a claim
When a rental company alleges new damage
Respond methodically: preserve originals, obtain the company’s claim material, align it with the same pickup/return slot and record what the images can and cannot show.
Keep messages, dates and documents alongside—not inside—the original images.
Ask for the claimed location, photographs, inspection time and calculation in writing.
Export the readable archive and verify hashes before sending copies.
Contract and jurisdiction determine rights and deadlines; seek qualified local advice.